Refund policy
Quality Assurance & Transit Damage Policy
To ensure the highest quality, every doll is individually video-documented and photographed immediately prior to sealing for transit.
To ensure the highest quality, every doll is individually video-documented and photographed immediately prior to sealing for transit.
- 48-Hour Inspection Window: Any claims of transit damage must be reported within 48 hours of the carrier’s marked delivery timestamp.
- Required Proof: Damage claims must include clear photos or video of the doll inside its original, unaltered packaging.
- Exclusions: We cannot accept responsibility or issue resolutions for any damage reported after the 48-hour window, or for items that have been handled, dressed, modified, or altered post-delivery.